Returns must be sent within 10 days of delivery. https://tricous.com/ will provide the label for return. There are no restocking fees. There are no limitations on the condition of the packaging. The majority of the consumable items must not be consumed. Refunds will be credited to payment account.
Due to package processing at customs, our late delivery guarantee does not apply to international shipments. When a late delivery is caused by conditions beyond the control of UPS including but not limited to: Bad weather conditions, power outages, network outages, acts of God, or acts of government, this guarantee does not apply.
INACCURATE DELIVERY NAME OR ADDRESS
https://tricous.com/ does not guarantee shipments with inaccurate or incomplete names or delivery addresses. It is the responsibility of the buyer to provide an accurate and complete name and delivery address.
If a signature is required for a particular shipment, it is the responsibility of the customer to make sure the recipient will sign for delivery. In most cases https://tricous.com/ does not force a signature. https://tricous.com/ does not guarantee delivery of packages when the recipient is unavailable to sign for a package. https://tricous.com/ sends email notification to the buyer so that he/she can notify the recipient of the attempted delivery. If all delivery attempts fail, the package will be held for a period of time by the shipping provider and then destroyed.
Due to the fact that chocolate can be damaged by heat, https://tricous.com/ has special rules for hot weather shipping. When shipments are high risk, we will offer insurance (during checkout) to protect against heat damage. If insurance is offered but not purchased, the shipment is not guaranteed. All other cases are guaranteed against heat damage.
Orders must be canceled within 5 hours of placing the order. Customized/bulk orders requiring special preparation according to customer requests must be canceled two weeks prior to desired ship date.